Contact & support
How can we help?
Questions about an order, product, group design, or story idea can all start here.
Helpful information
Before you order.
How will shipping work?
Shipping is calculated at checkout. Eligible print-on-demand products enter production after Shopify sends the order for fulfillment.
What does the return policy cover?
Contact us about damaged or misprinted products. Review sizing before ordering because made-to-order size or preference exchanges may be limited.
Where can customers find sizing information?
Product pages include the manufacturer’s sizing information when available. Compare garment measurements before ordering because fits vary by blank and style.
Are products officially affiliated with the military?
No. They Call Me Doc is veteran owned but is not affiliated with or endorsed by the Department of Defense or any military branch.
How do group design requests work?
Design and setup have no upfront fee and include three revision rounds. Each group member pays for their own garment and shipping. Original artwork created by They Call Me Doc remains owned by the brand and may be reused or adapted. Group-specific names and requester-owned materials are not automatically sold publicly. Store closing dates are coordinated with the requester.